COURSES

ITIL Foundations Certification Training

Overview:

The ITIL Foundation Certificate is awarded upon the successful completion of an examination set by a recognized third party (for example Exin, ISEB). This is also known as the Foundation Certificate in IT Service Management.

Target Audience:

Anyone involved in the IT service profession including IT leadership, key business managers, network operations, business process analysts, business analysts, IT consultants, project managers, systems integrators, help desk managers and analysts, managed service providers, application developers, and solution providers and sales staff.

Steps to ITIL® Certification:

Earn your ITIL Foundation certification by achieving a passing score on a 60-minute, 40-question examination.

Course Objectives:

• Explain all ITIL process components, including goals, key terms, responsibilities, relationships, costs and benefits, and keys to success
• Prepare themselves to pass the ITIL Foundation exam
• Leverage ITIL concepts and practices in their daily work

Exams:

• EX0-100 - ITIL: Foundation : EXIN Foundation Certification Exam

Course Outline:

Module 1: Introduction

1. Introduction to ITIL
2. Overview of essential ITIL concepts

Module 2: Service Desk, Incident Management, Problem Management

1. Service Desk function (goal, definitions/distinctions, key aspects)
2. Incident Management (goal, definitions/distinctions, key aspects)
3. Problem Management (goal, definitions/distinctions, key aspects)

Module 3: Change Management, Configuration Management, Release Management

1. Change Management (goal, definitions/distinctions, key aspects)
2. Configuration Management (goal, definitions/distinctions, key aspects)
3. Release Management (goal, definitions/distinctions, key aspects)

Module 4: Service Level Management, Availability Management, Financial Management

1. Service Level Management (goal, definitions/distinctions, key aspects)
2. Availability Management (goal, definitions/distinctions, key aspects)
3. Financial Management (goal, definitions/distinctions, key aspects)

Module 5: Capacity Management, IT Service Continuity Management

1. Capacity Management (goal, definitions/distinctions, key aspects)
2. IT Service Continuity Management (goal, definitions/distinctions, key aspects)

Module 6: Certification Exam and Application Workshop

1. ITIL Foundation exam revision and test taking tips
2. ITIL Foundation exam
3. Mitigating Risk, Assuring Success
4. Student Objectives for Applying ITIL
5. Implementing ITIL: an Organizational Approach
6. Managing Organizational Change

Module 7: Summary

1. Review key learning points
2. Final discussion and clarification

Delivery Method: Instructor Led Classroom training.

Class Schedule: Boot camp, Week-ends, Evenings

Duration: 24 hours

Price: $ 1449